30-Day Return Policy Details: Accept Returns in Original Packaging

We offer a 30-day return policy, providing you with ample time to ensure your complete satisfaction. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it. This means the item should be unworn or unused, with all original tags attached, and returned in its original packaging. Please also include the receipt or proof of purchase to facilitate the return process.

To initiate a return, please contact us at adi123.musa@gmail.com. We will provide you with the return address. Please note that we cannot accept returns sent to us without prior notification and approval.

If your return is approved, we will email you a prepaid return shipping label and detailed instructions on how and where to send your package. This ensures a convenient and hassle-free return experience.

For any questions regarding our return policy or assistance with a return, please do not hesitate to contact us at adi123.musa@gmail.com.

Damages and issues
Upon receiving your order, we kindly request that you inspect it thoroughly. If you notice any defects, damage, or receive the wrong item, please contact us immediately. We are committed to resolving the issue promptly and ensuring your satisfaction.

Exceptions / non-returnable items
Certain items are not eligible for return, including perishable goods like food, flowers, and plants. Custom products, special orders, personalized items, and personal care goods such as beauty products are also non-returnable. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding the return eligibility of a specific item, please contact us.

Please note that we do not accept returns on sale items or gift cards.

Exchanges
For exchanges, the quickest way to receive your desired item is to return the original item for a full refund, provided the return is accepted. Once the refund is processed, you can then purchase the new item separately.

European Union 14 day cooling off period
For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving the merchandise, regardless of the reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund to your account.

If you have not received your refund within 15 business days of approval, please contact us at adi123.musa@gmail.com for assistance. We strive to ensure a seamless refund process.

Our 30-day return policy ensures that you can shop with confidence. This includes items such as watches, ensuring you have peace of mind with every purchase. We are committed to customer satisfaction and will always do our best to accept returns when possible.