Currency and Shipping Times Information
Here is a revised version of the provided text, enhanced for clarity and depth:
What currency are the prices displayed on the site?All prices are listed in EUR.
I have placed an order. When will it ship?
We strive to dispatch orders as quickly as possible. Please allow 4-7 business days for production before your order is shipped. Average shipping times are typically 15-21 business days.
Tracking numbers will be updated 3-5 business days after your order has shipped. If you do not receive a tracking number after 7 business days, please contact us at adi123.musa@gmail.com.
I am not satisfied with my order. Can I return it? What if there is a problem with my order?
We offer a 100% money-back guarantee if the product is defective or damaged upon arrival. You have 30 days from the date of receipt to return the item for a full refund. The item must be shipped back at your expense. Once we receive the returned product, we will process your refund. Please include your name and order number on all returned parcels to ensure prompt processing.
Please note that if your package is in transit, you must wait for it to be delivered before initiating a return.
Can I cancel my order?
You may cancel your order without penalty, provided it has not yet shipped. If the item has already been dispatched, please use our return system to receive a full refund.
I entered an incorrect shipping address. What should I do?
If you have entered an incorrect address, please reply to your order confirmation email with the correct address. Additionally, notify us via email at adi123.musa@gmail.com. We can typically update the address within 24 hours of the initial submission. Address changes requested after this 24-hour window cannot be guaranteed, and no refunds will be issued due to incorrect address submissions beyond this timeframe.
How long do shipping times take?
Shipping times vary depending on your location and the location of our fulfillment centers, as we ship worldwide. The average shipping time is 15-25 business days. Factors influencing shipping times include product availability, shipping destination, and customs processing.
I have a question that is not addressed here. Can you assist me?
Certainly! We are dedicated to helping you enhance your home. Please email us at adi123.musa@gmail.com, and we will gladly assist you with any inquiries regarding our products or accessories. To expedite assistance, please include your order number and clearly state the issue in your email. We appreciate your cooperation in helping us provide efficient support.